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Work/One system for Turkey Pilot Car

One system for Turkey Pilot Car.

Turkey Pilot Car's website and the system behind it: escort jobs, police coordination, permits, routes, technical supervision and 24/7 support, all run from one place.

Client
Turkey Pilot Car
Industry
Oversized load escort
Year
2021
What we did
Custom software, Website
Website
turkeypilotcar.com ↗
Operations5 transports · 24/7
JobRoutePilot carsPermitPoliceStage
PC-1184Wind turbine blade · 62 mİzmir → BandırmaActiveDoneDoneOn the road
PC-1187Transformer · 148 tGebze → AnkaraWaitingDoneActivePolice escort
PC-1190Excavator · 4.2 m wideMersin → AdanaWaitingActiveNot neededPermit
PC-1191Boiler · 5.1 m highKocaeli → BursaWaitingWaitingWaitingRoute check
PC-1179Bridge beam · 38 mSamsun → OrduDoneDoneDoneDelivered
Swipe
Key result+240%

customer satisfaction, with 72% more escort jobs, since everything runs from one system

01 · The problem

Where they started.

Turkey Pilot Car escorts oversized and heavy loads across Turkey. A single transport can mean pilot cars, a police escort where the law requires it, permits, a planned route and an on-site technical expert, each with its own paperwork, people and timing.

Keeping all of that in step across phones, spreadsheets and messages is hard to do at any hour, and a 24/7 service can't afford to lose track of a single detail.

02 · Blueprint → product

Drawn first, then built.

nav
sidebar
operations
job file
route
1440900
PC-1187 · TransformerGebze → Ankara
Load
Weight148 tWidth4.8 mHeight4.6 mLength24 m
Team
Pilot car 1Front · E. KaraPilot car 2Rear · S. AydınTechnical supervisorM. ÖzPolice escortRequested for km 0–86
StatusRequest receivedRoute plannedPermit approvedPolice escortOn the roadDelivered
03 · How we built it

The approach.

  1. Every job in one file

    Each transport has one record: the load, the route, the permits, the police escort, the pilot cars and the people assigned, with its status at every step.

  2. Permits and police, tracked

    Permit applications and police escort coordination are steps in the job, with what's been sent, what's approved and what's still waiting.

  3. Routes planned in the system

    Routes are planned and stored with the job, so obstacles, restrictions and checkpoints are known before the load moves.

  4. Support around the clock

    The 24/7 team sees every active transport live and can coordinate and solve problems without having to piece the picture together first.

PC-1187 · TransformerGebze → Ankara
Load
Weight148 tWidth4.8 mHeight4.6 mLength24 m
Team
Pilot car 1Front · E. KaraPilot car 2Rear · S. AydınTechnical supervisorM. ÖzPolice escortRequested for km 0–86
StatusRequest receivedRoute plannedPermit approvedPolice escortOn the roadDelivered
Swipe
One file per transport: load, route, permits, escort and team
Permits & policeApplied on the customer's behalf
JobApplicationSentStatus
PC-1190Oversize transport permitHighways authorityOct 21In review
PC-1191Oversize transport permitHighways authority—To send
PC-1187Police escortTraffic policeOct 20In review
PC-1187Oversize transport permitHighways authorityOct 17Approved
PC-1184Police escortTraffic policeOct 18Approved
Swipe
Permit applications and police escorts, step by step
Route · PC-1187Planned around 3 restrictions
1Gebze2Bridge check · km 423Police handover · km 864AnkaraAvoided: low bridge, weight limit, roadworks
Swipe
Route planned in the system, with checkpoints and restrictions
04 · Results

What changed.

  • +240%customer satisfaction
  • +72%escort jobs, with the same clarity on every transport
  • 1 systemfor escorts, permits, routes, supervision and 24/7 support

Turkey Pilot Car now runs its whole service from one system, behind a website that presents every service to customers. Escorts, permits, routes, technical supervision and 24/7 support share one picture. Since 2021, escort jobs have grown 72% and customer satisfaction 240%, and the team spends its time moving loads safely instead of chasing information.

Built with
  • Java
  • Spring Boot
  • PostgreSQL
  • React
  • Next.js
Visit turkeypilotcar.com ↗
Next projectEverything behind Mellow MarchMellow March is a café and sensory play space for little children and their parents. We built mellowmarch.com and the panel that runs the place: tables and bills, online bookings, the play area, the menu and the team.
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