A high-security CRM for Fill Defense.
A comprehensive CRM for Fill Defense, a leading defense company, built down to the last detail for work where security comes first.
- Client
- Industry
- Defense
- Year
- 2023
- What we did
- Custom CRM
- Website
- filldefence.com
of how Fill Defense manages its customers and opportunities, in one CRM built for a high-security environment
Where they started.
In the defense industry, customer relationships are long, sensitive and closely controlled. Generic CRMs are built for open sales teams, not for work where who can see what matters as much as the data itself.
Fill Defense needed a CRM shaped around its own processes and its security requirements, in detail, rather than an off-the-shelf tool bent to fit.
Drawn first, then built.
The approach.
Security first, from the data model up
Access levels were designed before the screens: every account, contact, document and opportunity carries a classification, and each role sees only what it is cleared for.
Shaped around their process
Stages, fields and approvals follow Fill Defense's own way of working with customers, down to the smallest detail.
Every action on record
Contacts, meetings, opportunities and documents sit together, and every time someone opens or changes them it is logged, so the team works from one controlled picture.
Fill Defense's real screens and data are confidential under our agreement. These are illustrated recreations with invented data.
What changed.
- Accountscustomers, contacts and their full history kept in one secured place
- Pipelineevery opportunity followed from first contact to contract
- Securityneed-to-know access, a complete audit trail and encryption, designed in from the start
Since 2023, Fill Defense has managed its customers and opportunities in a CRM built around its own process and security requirements. The sales team has one controlled place for every relationship, management follows the pipeline without asking for reports, and sensitive information stays with the people cleared to see it.
- Java
- Spring Boot
- PostgreSQL
- React
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